The WiderAngle: Shipping Policy

Shipping Policy

Thank you for shopping with us! We are proud to offer international shipping on all of our products, including drones and telescopes. Below you’ll find important information about our shipping process, timelines, and other details to ensure a smooth shopping experience.

1. Processing Time

  • Orders are typically processed within 1-3 business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed the following business day.
  • If there are any delays due to high demand or inventory issues, you will be notified promptly.

2. Shipping Rates

  • We offer flat-rate shipping for certain regions and real-time carrier rates based on your location during checkout.
  • Shipping costs will be calculated at checkout based on the destination, weight of the items, and shipping method chosen.

3. International Shipping

  • We proudly ship worldwide! Whether you're located in Europe, Asia, North America, or elsewhere, we can fulfill your order.
  • Shipping fees, duties, and taxes vary by country and will be calculated during checkout. You are responsible for paying any customs fees or import taxes that may apply in your country.
  • We are not responsible for delays due to customs processing, weather, or other unforeseen circumstances once your package leaves our warehouse.

4. Shipping Methods

We offer a variety of shipping carriers based on delivery locations, including:

  • Standard Shipping: (7–14 business days depending on destination)
  • Expedited Shipping: (3–7 business days depending on destination)
  • Express Shipping: (2–5 business days, for certain countries)

5. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number and a link to track your package. Please allow 24-48 hours for the tracking information to update.

6. Shipping Restrictions

  • Due to international regulations and safety concerns, some countries may have restrictions on importing drones, telescopes, or certain related components. Please check your local regulations before placing an order.
  • If an item cannot be shipped to your destination due to these restrictions, we will notify you and offer a full refund.

7. Address Accuracy

Please ensure that your shipping address is correct and complete. We are not responsible for any delays or lost packages due to incorrect or incomplete address information. If you realize an error in your shipping address after placing the order, please contact us within 24 hours so we can assist in making the necessary adjustments.

8. Lost or Damaged Shipments

  • If your package is lost or damaged in transit, please contact us immediately. We will initiate an investigation with the carrier and do our best to resolve the issue.
  • If your product is damaged upon arrival, please keep all packaging materials and contact us immidiately of receiving your order to start a claim.

9. Delivery Timeframes

Note: Timeframes are estimates and may vary based on local postal services, customs, and other factors beyond our control.

10. Returns and Exchanges

  • Customs fees or import taxes are non-refundable. Please check with your local customs office for more information.
  • Some international shipments may be subject to additional shipping charges for returns. Contact our customer service team for assistance.

11. Contact Us

If you have any questions about shipping or need assistance, feel free to reach out to our support team at:

  • Email: Contact@thewiderangle.com

We strive to provide you with the best service and ensure your products arrive safely and on time. Thank you for choosing us for your product needs!