The WiderAngle: Return and Exchange Policy

We have a 10-day Exchange policy, which means you have 10 days after receiving your item to request an exchange. 

To be eligible for exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Exchange process will requires description of the issue regarding the product. Once, the exchange case gets accepted, the process is initiated. 

To start an exchange, you can contact us at contact@thewiderangle.com.

If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how to send your package. Items sent back to us without first requesting a return or exchange will not be accepted.

You can always contact us for any return question at contact@thewiderangle.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Non-returnable/exchangeable items
Certain types of items cannot be returned or exchanged like custom products (such as special orders or personalized items) as they ae made on personal individual preferences. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
Refunds are initiated at special cases only like non-fulfillment of product delivery. We will notify you once we’ve received or inspected your order or case and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 30 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 30 business days have passed since we’ve approved your refund, please contact us at contact@thewiderangle.com.